Frequently Asked Questions

Can a contractor waive my deductible?

No, a contractor cannot legally waive your deductible. According to Colorado Senate Bill 38 (SB38), signed into law on June 6, 2012, it is illegal for contractors to pay, waive, rebate, or discount any portion of a homeowner’s insurance deductible for repairs. This practice is considered insurance fraud and can lead to legal consequences for both the homeowner and the contractor. Reputable contractors will adhere to this law, ensuring full transparency in the insurance claim process and safeguarding you from any potential legal issues.

How do I know if I hired a reputable contractor?

There are key signs to look for when determining if you’ve hired a trustworthy contractor. First, be cautious if a contractor asks for money upfront. This can be a red flag, as it may lead to the contractor not completing the job or walking away with your money. Reputable contractors will have payment schedules tied to project milestones.

Second, ensure that your contractor provides a detailed contract. A good contract outlines all agreed-upon details, from timelines to materials, ensuring that both parties are protected. At Regal Custom Builders, our contracts are comprehensive, specifying everything down to the paint color and requiring homeowner sign-off at each stage of the project, so you’re always in control.

What should I consider when hiring a contractor?

Once you’ve decided to remodel, build a deck, or construct a new home, it’s important to interview potential contractors carefully. For insurance-related repairs, avoid contractors who immediately focus on your insurance payout—it’s important but should not dominate early conversations. Also, steer clear of contractors who ask you to pull permits “to save money.” This is a warning sign that they may not be licensed or insured, which puts your project at risk.

How do I research contractors before hiring?

Researching a contractor’s credentials is essential for ensuring they are licensed and insured. For contractors in Colorado Springs, you can verify licenses through the Pikes Peak Regional Building Department by visiting their website and searching by business or contractor name.

Additionally, check their standing with the Southern Colorado Better Business Bureau (BBB). A BBB accreditation provides insight into their business practices and customer satisfaction. However, always visit the BBB website directly to ensure they are in good standing, as advertisements alone are not proof of accreditation. Regal Custom Builders is proud to be an A+ Accredited Business with the BBB, showcasing our commitment to excellence.

Why should the contractor pull permits for my project?

Having your contractor pull the necessary permits protects you in multiple ways. First, it ensures that the contractor is responsible for completing all work according to code. If the work doesn’t pass inspection, the contractor’s license may be suspended, providing additional accountability.

Second, projects built without the proper permits may result in denied insurance claims, especially if the work is not up to code. Permits ensure that essential safety measures are followed, preventing issues like electrical hazards, structural problems, or carbon monoxide poisoning. At Regal Custom Builders, we adhere to all local regulations, guaranteeing that your project is safe, compliant, and built to last.

What types of projects require permits?

Generally, any project involving structural work, weatherproofing, HVAC systems, plumbing, or electrical changes will require a permit. Common examples include basement finishes, new decks, structural remodels, and room additions. Always consult with your contractor to ensure the appropriate permits are obtained to protect your investment and ensure the work is up to code.

What is the Ordinance of Law, and how does it impact building and repairs?

The Ordinance of Law is a component of your insurance policy that covers the cost of bringing your home up to current building codes during repairs. If your policy includes this coverage, your insurance will pay for code upgrades, not just a like-for-like replacement of existing structures. If your policy does not include this, you’ll be responsible for the out-of-pocket cost to meet current codes, which are still required by the city. Most modern insurance policies include Ordinance of Law coverage, but it’s important to confirm this with your provider before beginning repairs.

What should I do if the insurance adjuster’s estimate is not enough to cover repair costs?

It’s not uncommon for initial insurance estimates to fall short of the actual repair costs. This can happen if damage was missed during the inspection, or if additional issues are uncovered once work begins. If this occurs, don’t worry—Regal Custom Builders works directly with your insurance company to negotiate any additional payments needed. We will document and communicate the additional work required, and once the insurance company verifies the need, they will issue a supplemental payment to cover the extra costs.